Feedback form IntroductionThe London Survivors Gateway is a new service so your feedback is really important to help improve our service. We also want to hear your views and ideas on what more can be done to support survivors of sexual violence in London. If you want to know more about how we use the data you submit in this form please visit our confidentiality and privacy page.What service did you use?Spoke to someone on the phoneWebsite onlyBothHow did you make contact?OnlinePhoneSomeone else made contact on my behalfHow did you hear about the service?(Please select)PoliceFriend/FamilyAdvertisementMental health professionalThe HavensThe internetOtherPlease specify:Gateway ServiceDid the Gateway help increase your awareness of the support available to you?YesNoUnsureWhen speaking with the Gateway did you feel believed and understood?YesNoUnsureDid you find it easy to access the Gateway service?YesNoUnsureCommentsWould you make any of the following improvements to the Gateway service? (select all that apply) More staff to answer calls Quicker response time Provide webchat More resources online Wider ranges of languages available Longer opening hours More ongoing support available No improvements Other Please specify:What service were you looking for when you spoke with the Gateway? (please describe)Was the Gateway able to link you with the service you needed?YesNoUnsureIf no, why was this? (tick all that apply) Service does not exist Waiting list is closed Waiting list is too long Service is not close enough for me to access Opening times are unsuitable Service is not provided in my chosen language Childcare is not provided Service disabled me (eg my impairments were not considered in service design) Don't know Other (please specify below) Please specify:If no, what is the impact of not being able to access this service(s)? Tick all that apply No impact My recovery will take far longer I am unable to recover from my experiences I do not have access to justice I cannot improve my situation My children will be affected My health will deteriorate My mental health will deteriorate I am at risk of harming myself I will withdraw my statement to the police I could become homeless I will get into debt It will negatively affect my education It will negatively affect my employment It will negatively affect my relationships with significant others Other (please specify) Please specifyCommentsYour views on London servicesDo you believe survivors of sexual violence in London have access to the support they need?YesNoUnsureIf no, what improvements are required? (Tick all that apply) More counselling services More locally available services More online and telephone services Greater opening hours More support through a police investigation and court More specialised services (Eg for particular communities/groups, women only, LGBT+) Better training for non-specialist services (Eg GPs, mental health staff, social workers) More support for family and friends More prevention work More campaigning Improved police response Improved court response Other Please specify:Please share any other views or ideas on what improvements can be made for survivors of sexual violence in LondonWebsiteWas our website easy to find?YesNoUnsureDid you find the information you needed?YesNoUnsureCommentsAbout you - this information is voluntary but will help us to improve our serviceGender(Please select)FemaleMaleNon-binaryIntersexUnsure/QuestioningGenderqueer/ FluidPrefer not to sayOtherPlease specify:Do you identify as trans or as having a trans history?(Please select)YesNoPrefer not to sayNot sureAge(Please select)12 and under13 – 1718 – 2425 – 3435 – 4445 – 5455 – 6465 – 7475+Prefer not to sayEthnicity(Please select)Asian BangladeshiAsian BritishAsian IndianAsian PakistaniAsian OtherBlack AfricanBlack BritishBlack CaribbeanBlack OtherWhite BritishWhite EuropeanWhite IrishWhite OtherIrish TravellerRoma/GypsyChineseLatin AmericanMiddle EasternNorth AfricanWhite and AsianWhite and Black AfricanWhite and Black CarribeanAny other dual or mixed backgroundPrefer not to sayOtherPlease specify:Sexuality(Please select)HeterosexualBisexualLesbianGayAsexualPansexualUnsure/QuestioningPrefer not to sayOtherPlease specify:Where were you looking to access services?(Please select)CamdenRoyal Borough of GreenwichHackneyHammersmith and FulhamIslingtonRoyal Borough of Kensington and ChelseaLambethLewishamSouthwarkTower HamletsWandsworthCity of WestminsterBarking and DagenhamBarnetBexleyBrentBromleyCroydonEalingEnfieldHaringeyHarrowHaveringHillingdonHounslowRoyal Borough of Kingston upon ThamesMertonNewhamRedbridgeRichmond upon ThamesSuttonWaltham ForestOut of LondonPrefer not sayEmailThis field is for validation purposes and should be left unchanged.